GenX Terms of Service

These Terms of Service ("Terms") are an agreement between you and GenX Technologies Ltd. ("GenX", "we", "us") for your use of the GenX website, web app and mobile apps (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service for a company, you confirm you are authorised to accept these Terms for it, and "you" includes that company.

• You must be at least 18 years old and able to enter a binding contract.
• Give accurate information and keep it up to date.
• Keep access to your email account secure, since we log you in with one-time codes sent there. You are responsible for activity on your account.
• Tell us promptly at support@your-genx-domain.com if you suspect unauthorised use.
• You may not use the Service if we have previously banned you or if the law prohibits it.

GenX helps you plan marketing, generate text, images and videos with AI, and schedule and publish that content to social accounts you connect. We may add, change or remove features. Features marked beta or preview are provided as is and may change or stop.

We aim for high availability but do not promise the Service will be uninterrupted. Scheduled posts can be delayed or fail, for example when a platform is down, rejects the content, or your authorisation expires. We will tell you in the app when a post fails.

When you connect a social account, you authorise GenX to act on your behalf within the permissions you grant, including publishing the content you create or approve, at the times you schedule. You stay responsible for what is published to your accounts. You can disconnect at any time.

Your use of each platform through GenX is also governed by that platform's terms and rules:

• YouTube: GenX uses the YouTube API Services. By using GenX's YouTube features you agree to be bound by the YouTube Terms of Service, and acknowledge the Google Privacy Policy.
• TikTok: the TikTok Terms of Service and Community Guidelines.
• Instagram: the Instagram Terms of Use and Community Guidelines.
• Bluesky: the Bluesky Terms of Service and Community Guidelines.

Platforms may limit, label, remove or reject content, or suspend accounts, under their own rules. We do not control them and are not responsible for their decisions, features, or changes to their APIs.

The Service uses AI models, including third-party models, to produce content ("Output") from what you provide ("Input"). Please understand that:

• Output can be inaccurate, inappropriate, or similar to content generated for others. Review all Output before you publish it.
• You are responsible for how you use Output, including checking that factual and product claims are true.
• You must disclose AI-generated or synthetic content where the platform or the law requires it, for example TikTok's AI-generated content label, YouTube's altered or synthetic content disclosure, and Meta's AI labels.
• Do not create content that depicts, or imitates the voice of, a real, identifiable person without their permission, or that could mislead viewers into thinking a real person said or did something. AI actors and avatars we provide are synthetic or licensed, and may only be used as the Service allows.

You own your content. As between you and us, you keep all rights in your Input, and we assign to you any rights we have in your Output. Similar Output created for other users is not yours.

Licence to us. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, adapt (for example resize or caption), and transmit your Input and Output only to run, secure and improve the Service for you, including sending it to our AI providers and publishing it to the platforms you choose. This licence ends when you delete the content or your account, except for content already published or kept as described in our Privacy Policy.

Your promises. You confirm you have all rights needed for your Input (including music, images, logos, trademarks and people's likenesses), and that your Input, Output as you use it, and your published posts will not infringe anyone's rights or break the law.

Feedback. If you send us ideas or feedback, we may use them without obligation to you.

You must not use the Service to create, publish or help with:

• anything illegal, or content that infringes copyright, trademark, privacy or publicity rights;
• sexual content involving minors (we report it to the authorities), or any sexually explicit content;
• hate speech, harassment, threats, violent extremism, or promotion of self-harm;
• deceptive or misleading content, including fake reviews or testimonials, false product claims, scams, deepfakes, or impersonating a person, brand or organisation;
• spam, fake engagement, artificial boosting of views or followers, or operating accounts in a way that breaks platform rules on inauthentic behaviour;
• advertising of regulated goods or services (such as alcohol, gambling, financial, health or political content) without following the applicable laws and platform policies;
• election or civic misinformation, or content that undermines democratic processes;
• malware or anything that harms the Service, other users, or the platforms.

You also must not:

• reverse engineer, scrape, or overload the Service, or bypass usage limits, TokToken charges or security;
• resell, sublicense or provide the Service to others as a standalone product without our written permission;
• use the Service or its Output to develop competing AI models; or
• access accounts you are not authorised to use.

You are the advertiser for any marketing you publish, and must follow advertising and consumer-protection laws, including disclosure rules for paid endorsements and sponsorships (such as the US FTC Endorsement Guides). We may remove content or suspend accounts that break this section.

• Plans: paid plans are billed in advance through our payment processor, Chargebee, and renew automatically each billing period until cancelled. Prices and plan contents are shown on our Pricing page and at checkout. Prices exclude taxes unless stated.
• Cancelling: you can cancel at any time in Account Settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• TokTokens are credits used to pay for AI generations. They have no cash value, cannot be transferred or exchanged for money, and may expire as described in your plan. We reserve the tokens a generation costs when it starts and automatically return them if the generation fails.
• Changes: we will give you at least 30 days' notice of a price increase for an existing subscription. It applies from your next renewal, and you can cancel before then.
• Refunds: except where the law requires otherwise or we state otherwise, payments are non-refundable, including for partial periods and unused TokTokens. If you are a consumer in the EU or UK, you agree that we start providing digital services immediately, so your 14-day right of withdrawal ends once you start using paid features.
• App store purchases: if you buy a subscription or TokTokens through the Apple App Store or Google Play, that store handles the payment, renewal, cancellation and refund under its own terms. Manage or cancel those purchases in your store account settings.

The Service, including its software, design, text, templates and the GenX name and logo, belongs to us or our licensors and is protected by law. We give you a limited, non-exclusive, non-transferable, revocable licence to use the Service under these Terms. All other rights are reserved.

GenX is an independent product. It is not affiliated with, endorsed by or sponsored by TikTok, ByteDance, Google, YouTube, Meta, Instagram, Bluesky, OpenAI, Anthropic, Runway or any other company named in the Service. Their names and trademarks belong to their owners and are used only to describe integrations.

If you believe content on the Service infringes your copyright, send a notice to legal@your-genx-domain.com with: your contact details; the work you say is infringed; where the content is on the Service; a statement that you believe in good faith the use is not authorised; a statement, under penalty of perjury, that your notice is accurate and you are the owner or authorised to act for the owner; and your physical or electronic signature. We respond to valid notices and terminate repeat infringers' accounts where appropriate.

The Service relies on and links to third-party services (including social platforms, AI providers and payment processors). Their terms and privacy policies apply to your use of them. We are not responsible for third-party services, and their availability may change.

You can stop using the Service and delete your account at any time (see how to delete your account).

We may suspend or close your account if you seriously or repeatedly break these Terms, if a platform or the law requires it, or to prevent harm. Where reasonable, we will tell you first and give you a chance to fix the issue. If we close your account without cause, we will refund the unused part of any prepaid subscription. Sections that by their nature should survive (such as licences you granted for published content, payment obligations, disclaimers, liability limits and disputes) survive termination.

To the extent the law allows, the Service and Output are provided "as is" and "as available" without warranties of any kind, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not guarantee any marketing result, such as views, followers, downloads, sales or virality. Nothing in these Terms limits rights you have as a consumer that cannot be excluded by law.

To the extent the law allows: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or followers; and (b) our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and USD 100.

These limits do not apply to liability that cannot be limited by law, such as for death or personal injury caused by negligence, or fraud.

If you use the Service for business, you will defend and compensate us against third-party claims, losses and reasonable legal costs arising from your Input, the content you publish, or your breach of these Terms or the law.

These Terms are governed by the laws of England and Wales, and disputes will be resolved in its courts. Before going to court, please contact legal@your-genx-domain.com so we can try to resolve the issue informally within 30 days. If you are a consumer, you also keep the protection of the mandatory laws of the country you live in, and may bring claims in your local courts.

If you download our app from the Apple App Store or Google Play:

• These Terms are between you and us only, not Apple or Google. We, not they, are responsible for the app and its content.
• Your licence to the app is limited to using it on devices you own or control, as allowed by the store's usage rules.
• Apple and Google have no obligation to provide maintenance or support for the app.
• If the app fails to meet an applicable warranty, you may notify Apple, and Apple will refund the app's purchase price (if any). Apple has no other warranty obligation, to the extent the law allows.
• We, not Apple or Google, are responsible for handling claims relating to the app, including product liability, failure to meet legal requirements, consumer protection, privacy, and intellectual property infringement claims.
• You confirm you are not located in a country subject to a US government embargo or designated as supporting terrorism, and are not on any US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

We may update these Terms. We will change the date at the top and, for material changes, notify you by email or in the app at least 14 days before they take effect (unless the change is required sooner by law or a platform). If you keep using the Service after that, you accept the new Terms. If you do not agree, stop using the Service and cancel your plan.

These Terms and the Privacy Policy are the whole agreement between you and us about the Service. If any part is unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them in a merger, acquisition or sale of assets. We are not liable for delays caused by events beyond our reasonable control. You must follow applicable export control and sanctions laws.

GenX Technologies Ltd.
[Registered business address]
Support: support@your-genx-domain.com
Legal notices: legal@your-genx-domain.com